Description:

• Minimum of three (3) years of desktop/computer support experience

• A+ Certification preferred

• Prior experience with VoIP, audiovisual equipment setup and operation preferred

• Proven technical ability to troubleshoot and perform routine maintenance on computers and peripheral equipment, including Windows, MacOS, and iOS systems

• Proficiency with Microsoft Office 365/Suite products such as Word, Excel, PowerPoint, Outlook, Teams and SharePoint

• Good communication skills - interpersonal, written and verbal

• Ability to manage multiple priorities and meet deadlines in a challenging work environment

• Ability to perform physical tasks such as lifting and moving up to 50 pounds

Essential Functions

1. Provide comprehensive wraparound technical services for hardware and software

2. Demonstrate professionalism, courtesy, and empathy through customer service while working with all stakeholders exemplifying and modeling the core values of the District.

3. Identify, diagnose, troubleshoot and resolve technical issues for desktops, laptops and tablets to increase reliability and access to equipment.

4. Provide setup, service and maintenance of audio/video technology; including but not limited to microphones, digital projectors, classroom audio, interactive whiteboards, video distribution equipment and other educational technology.

5. Assist with new technology deployment and the asset inventory, recovery and recycling process.

6. Assist with multifunction device deployment and installation, ensuring equipment is connected to the network and all users are able to access and print to appropriate multifunction devices.

7. Provide hands-on demonstrations of hardware and software solutions to support end-users.

8. Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve escalated incidents or service requests.

9. Provide technical support for district events such as board meetings, community workshops or expos, including periodic weekend and evening events.

Skills:

Windows 10, Active directory, Imaging, Deployment

Top Skills Details:

Windows 10,Active directory, Imaging, Deployment

Additional Skills & Qualifications:

• Minimum of three (3) years of desktop/computer support experience

• A+ Certification preferred

• Prior experience with VoIP, audiovisual equipment setup and operation preferred

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.