Job Information
Aavalar Consulting, Inc. Debt Collector in Exton, Pennsylvania
Position Title: Debt Collector
Location/Hybrid Requirements:
- Local candidates ONLY. (Must be within 50 miles of Wayne, PA).
- In-office attendance requirement is 8x/month with the possibility of additional onsite days depending on business needs.
- Thursdays are required.
- 2 of these 8 days MUST be Monday or Friday.
Job Description:
As a Collections Specialist, you will be expected to execute adequate and timely collection and/or instigate recovery activities in order to minimize risk costs and optimize returns.
Day to Day:
- Identify and investigate payment arrears in the portfolio and code debtor appropriately to determine following collection process steps.
- Communicate with debtors by telephone and in writing.
- Manage debtors and arrears process.
- Identify quality adjustment requests, complete the documentation package, and utilize company underwriting guidelines to approve or reject the request.
- Continue all necessary actions to collect payments and/or terminate accounts.
- Record debtor and arrears history to ensure a complete file as a sound basis for decision-making during collection, recovery.
Qualifications:
- Bachelor's Degree strongly preferred.
- 2-3 years of collections, customer service, and/or sales experience preferred but not mandatory.
- Experience & knowledge in the leasing & finance sector is a plus.
- Ability to speak French or Spanish is a plus.
- Customer focused.
- A team player with excellent interpersonal skills.
- Quality driven and results oriented.
- Able to work in a very fast-paced environment and adapt to situations.
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Working Hours:
- Monday through Friday 8:30 AM - 5:30 PM EST.
- 1-hour lunch, with 2 fifteen-minute breaks.
Must Haves:
- 2-3+ years of collections experience.
- Business-to-business collections experience.
- Experience with measurables and KPIs in collections.
- Someone who can hit the ground running and is ready to learn.
- Able to work out administrative issues and account reconciliations.
- Ability to multitask and work out of multiple systems at once.
- Ability to pivot from inbound to outbound calls at any given time.
- Flexible schedule to accommodate onsite requirements (see above).