About The Team

At Bermex, we put value on our customer relationships. Were always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

About the Role

The Collector reports to the Supervisor of Meter Services at Bermex and works closely with the companys customers to provide payment options and ensure payment of their outstanding delinquent account. This position provides quality customer service by responding to and resolving questions and problems related to a wide variety of customer-related functions in person, by telephone, electronically, and by written correspondence. This position also requires a high degree of attention to detail, excellent customer service, and exceptional interpersonal communication skills.

What Youll Do

Manage collections on customer accounts:

• Physically collect payments at customers service address

• Manually disconnect gas meters if payment is not made

• Research customer account history for payment plan options in person or on the phone

• Contact customers with notice of potential legal collection action upon shut-off

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``` - Process disconnection notices to delinquent customers, including mail disconnect notices and physical shut off (requires scheduling with field technician or utility collector for dispatch to customer location for shut-off notice delivery)

• Contact customers via phone and/or letter for collection during disconnect notice period

• Process customer names, mailing addresses, and profile changes

• Assist customers with website troubleshooting, i.e., passwords, registration, etc.

• Coordinate scheduling with field technician or utility collector for dispatch to customer location for shut-off notice delivery

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``` - May walk for long distances in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc.)

• Exert physical force moving objects (routinely 10lbs. of force, up to an occasional 50lbs. of force)

Customer evaluation:

• Evaluate credit history and collect deposit if applicable

• Monitor customer credit worthiness and deposit requirement process because of the customers credit history

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``` - Review customer receivable balances for potential collection concerns

• Review, understand and ensure compliance with jurisdictional regulatory requirements for billing and collection activities

Customer communication:

• Initiate all types of service orders for customers

• Provide excellent customer service for incoming and outbound calls regarding customer accounts; resolve inquiries and provide billing and payment information, account balances, past due amounts, budget billing, automatic bank drafts, payment plans and all types of adjustments

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``` - Meet customer requirements through first contact resolution

• Confirm customer understanding of the solution and provide additional customer education as needed

Other duties as assigned.

About You

Must haves:

• Education: Some high school education. Must be 18 years or older

• Experience: No experience required, employeeswill be trained. Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training

Nice to haves:

• Education: High School Diploma or GED

• Experience: At least 2 years of customer service experience related to collections

Your Skills:

• Excellent communication skills, comfortable interacting with manageme t and customers

• Excellent attention to detail for problem solving and finding

• Ability to multi-task, and work independently and as a team

• Ability to learn new computer programs and industry related information

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``` - Exceptional flexibility in daily routines

• Adequate time management skills

• Ability to maintain composure in stressful situations and manage angry or upset customers in a professional and courteous manner

This role would not be a good fit if you:

• Do not enjoy working independently

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``` - Can not handle difficult situations (irate customers, high volume call counts, etc.)

Drug/Alcohol Testing:

• Drug/alcohol testing is required

• Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, or meters

• Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters

Benefits

Health and Safety:

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options

• Company paid group life insurance, accidental death and dismemberment insurance, short and long term disability

• Flexible Spending Accounts or an option for a Health Saving Account with company match

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``` - Company paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement:

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost

• Roth or Traditional 401(k) Retirement plan with company match

PTO Plans (After 90 completed days of service for full-time employees):

• Paid Vacation

• Paid Holidays

• Paid Wedding Day

• Veterans Day paid time off for our veterans

• Paid Sick Time (New York based positions ONLY)

Perks/Allowances:

• Company vehicle (for all driver-based positions)

• Gas card for company vehicle (if applicable)

• Company provided cell phone or mobile allowance (if applicable)

• Boot allowance from approved vendors

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``` - Daily per diem for travel-based positions

Where We Work

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day, if applicable.