Windham Professionals, Inc. Account Specialist in Hendersonville, Tennessee
Windham Professionals, Inc. with its campus headquarters in beautiful Salem, NH is hiring experienced Account Specialists for Collections for our Hendersonville, TN location.Recognized in 2018 as a Training Top 125 Winner, Windham is not your average accounts receivable management and customer care firm. Windham was built over 36 years ago and is a place where you will find great people, a collaborative work environment, a fun and exciting culture filled with employee engagement activities, and the room to grow your career as far as your talent and ambition will take you.
We are currently looking for energetic, enthusiastic Collectors (Account Specialists), driven by goals and achieving results. ED Experience in Collections Highly Preferred.
As an Account Specialist, you will interact with borrowers in the negotiation of collection of defaulted or delinquent debts on behalf of our clients, which will involve skip tracing and establishing contact with borrowers.
If you are an experienced debt collection professional who is looking for a job with a stable and established company, or if you are new to the field but have excellent customer service skills, come join the Windham Professionals team!
Why work at Windham? Top benefits include:
Rewarding and Competitive Pay with Health and Wellness Benefit
Employer paid training – Training Top 125
Medical, dental, and vision insurance
Flexible Spending Accounts for Medical or Dependent Care expenses
Health Savings Accounts when enrolled in an eligible health plan
Company-paid life insurance and long-term disability coverage
Optional short-term disability and additional life insurance coverage at a low cost
401(k) match and profit share potential
Employee assistance program
Fitness membership reimbursement when enrolled in a health plan
Employee discounts with local business partners
Financial Wellness program – we help you make dreams come true!
Live Health Online available to all employees and their dependents
Windham Living Well program – integrating physical, nutritional, emotional and financial health
Here is what we are looking for in you:
Reviewing accounts on a daily basis and maintaining all work queue and desk assignments
Contacting borrowers via telephone to attempt debt collection
Establishing borrower location and contact information via skip tracing if necessary
Establishing borrower’s ability and willingness to pay and identifying the appropriate repayment program/options available to them
Tracking and reporting all account information into computer through our collections system
Ensuring that all necessary paperwork is sent out to borrowers, following up to ensure that paperwork is returned and then submitting it in a timely manner
Meeting or exceeding all daily, weekly and monthly production goals
Understanding and following all federal and state laws with regards to collections policies and procedures
Ability to work 5 days per week, to include 2 evening shifts (up to 9:00PM), as well as 1 Saturday morning shift per month
Passing annual required compliance testing
Performing other duties and special projects as assigned by management
As an Account Specialist, you must be energetic, assertive, charismatic and able to easily handle rejection. You must also be ambitious, driven and assertive. This position requires excellent verbal interpersonal negotiation communication skills. You must also be highly detail oriented, organized and able to multi-task.
High school diploma or GED
Department of ED collections experience highly preferred
Basic proficiency with Microsoft Office and data entry
Basic Math skills
Sales, telemarketing, or call center experience a plus
Must be in good standing with any student loans
Here’s what you can expect from us:
A fun and exciting environment where creativity, achievement, and mutual respect are recognized
An engaged workforce where diversity is appreciated
A focus on ease, simplicity and wellness with our online Live Health
Competitive compensation package
A place where we help our employees make their dreams come true
We encourage an active lifestyle with an annual fitness membership reimbursement option
Awesome company events for you and your family
Employee driven charitable and community outreach
Fun, team-focused work environment where appreciation and recognition are key
If you are looking to thrive in a challenging, fast paced, growth oriented environment, consider joining our company as we are on the cutting edge of new growth creating a world class business services organization.
Windham Professionals provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, gender identity, sexual orientation, status as a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state or local laws. EEO/AA Disabled/Vet. #CB
Job ID 2018-1623
# of Openings 28