This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4172130

Responsibilities

• Answer incoming calls and assist customers in booking jobs and addressing inquiries.
• Conduct follow-up calls to ensure positive customer experiences and satisfaction.
• Initiate outbound calls for appointment reminders and updates.
• Maintain an updated customer database with accurate information.
• Communicate effectively with customers, vendors, and internal teams via phone, email, and written correspondence.
• Perform administrative duties to support operational efficiency.
• Proactively report issues and contribute to problem-solving efforts.
• Utilize adept conflict resolution skills to address and resolve customer concerns promptly.
• Demonstrate a proactive and professional approach in delivering excellence in customer satisfaction.