Desktop Support Technician

Location Washington, DC

# of openings 1

Salary Range (Min-Max) 00

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated Desktop Support Technician for a Full-Time position.

Job Summary:

We are currently seeking a Desktop Support Technician (DST) for a full-time position. This role is largely responsible for providing operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role, and as such it will require a commitment on your part as well as ours.

Essential Functions:

Some of the primary responsibilities of this role would include:

• All aspects of both Remote and Deskside computer support

• Owning, tracking, and resolving Information Technology (IT) incidents and requests

• Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs

• Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems

• This IT Operations support role requires a service-oriented mentality, a high sense of ownership of the incidents, problems, and requests, a focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with the status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes.

Education:

• High school diploma or equivalent. Bachelor’s Degree preferred.

• HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire

• CompTIA A+ Certification – required within 90 days of hire

• Microsoft Certification (e.g. MCTA, MCSA, MSCE, MCSM, etc.) preferred

• Apple Support Certification preferred

Knowledge Requirements:

• Incident Management

• Problem Management

• Change Management

• Critical thinking skills

• Active listening skills and effective communication strategies

• Process improvement knowledge (e.g. ITIL Foundations in Service Management, CMMI, etc.)

• Enterprise ticketing application experience - Remedy Service Management experience preferred.

• Installation and maintenance of Windows OS

• Installation and maintenance of Apple preferred

• Installation and maintenance of mobile devices

• Installation/updating of desktop software

• Remote desktop connections

• Antivirus support

• Backup and recovery

• Desktop performance monitoring and optimization

Experience:

Two (2)+ years’ experience in an enterprise call center - help desk - service desk – desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More (https://nuaxis.com/about/#xd_co_f=MjAzODkxYzBmZmY2NGIwODY0YjE2OTk5MjQ4OTA2MTE=) .

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

#NAI #DICE